One of Ann Arbor's old, original (not the original, but close) Internet Service Providers was ic.net. We were DSL customers of theirs for many years, but a bad acquisition by 2020comm.net ran them into the ground, and they eventually sold (or gave, for all I know) the broadband business to AT&T. There was the usual hell you'd expect in such a changeover, but we limped along with it for another year; finally gave up on the total unreliability and huge disparity in price/performance, and went with Comcast. After running side by side for a month, I just cancelled the DSL line. Guess what the customer service number is: 800-288-2020.
The healing can now begin.
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